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Technical Support Specialist

Giatec is seeking a passionate and hard-working technical support specialist to join our dynamic team. We take pride in providing quality technical support and knowledge to our worldwide customers, and are looking for an energetic individual to join our team. The candidate must be a quick learner, and be able to continuously learn new features and technologies related to the concrete industry while helping solve technical issues in a challenging and fast-paced environment. 

Job Responsibilities: 

  • Assisting worldwide customers by making sure the full value of our devices are understood and utilized.
  • Ability to troubleshoot issues relating to hardware, software, and concrete applications. 
  • Conduct product training and demonstration. 
  • Communicating customer issues to our engineering team and tracking them to resolution. 
  • Working closely with other departments and assist them in product testing.
  • Occasional traveling may be required for trade show participation. 
  • Assist in creating and improving customer adoption through development of training material product documentations.

Job Requirements: 

  • A background in civil engineering or a related field is a major asset but not required.
  • Knowledge of concrete or the concrete industry.
  • Exemplary customer service and communications skills.
  • Strong problem solving and troubleshooting skills.
  • Ability to grasp basic technical concepts and explain them in simple terms.
  • Excellent multitasking and prioritization skills.
  • Excellent written and verbal skill in English, being bi-lingual is an asset.
  • Willingness to learn and master new technologies.
  • iOS/Android platform knowledge is a plus.

About Giatec: 

Giatec Scientific Inc. is a knowledge-based company that brings IoT to the construction industry. In simple terms, we have incorporated smart technology and application software into everyday concrete testing practices. Giatec offers a dynamic environment for motivated team-players to be involved in a wide range of activities. There are NO boundaries for you to grow in our team and we encourage employees to take risks and try new initiatives. Our company is doubling in revenue year after year with exports to more than 70 countries, and we are looking for energetic and driven people to join our team and be a part of this success.

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